Terms and conditions

DEFINITIONS
The following terms and conditions and any other related rules made available by TIRIPELLI & PARTNER SRL (overall “Terms and conditions”) are applied to any product by TIRIPELLI & PARTNER that You (the Customer) can order online through the website www.i-genia.net , registered and owned by TIRIPELLI & PARTNER SRL.

Unless otherwise provided for in this Regulation, the terms listed below shall have in this General terms and conditions of sales the following definitions:

•  “TIRIPELLI & PARTNER SRL” means TIRIPELLI & PARTNER SRL

•  “You/the Customer” means CUSTOMER or the BUYER

•  “Website” means www.i-genia.net

•  “Business day/days” means normal office working days (usually from Monday to Friday from 08:30 AM-01:00 PM / 02:00-05:30 PM except Saturday, Sunday, public Holidays and exceptional circumstances).

• “force majeure event” means all the situations that may arise, directly or indirectly, from any strikes, lockouts, fires, floods, proven inability to procure products, materials and services, breakdowns, delays by suppliers or couriers, government laws or regulations or any other cause or event beyond the control of TIRIPELLI & PARTNER SRL.  The foregoing, by way of example, does not exclude the possibility of other circumstances of force majeure.

• “Special” means the order of a customized or modified item following the requests of the Customer.

OBJECT
These General Terms and Conditions of Sale have as object the purchase of products made by TIRIPELLI & PARTNER SRL from a remote position, by means of the Website telematic network. www.i-genia.net

ORDER ACCEPTANCE / TERMINATION OF THE CONTRACT
By sending the order, the Customer sends to TIRIPELLI & PARTNER SRL a proposal to purchase the product or products selected. In doing so, the Customer unconditionally accepts and undertakes to observe relations with all provisions contained in these Terms. The Customer also accepts to submit an order equal to the price and conditions specified in the website www.i-genia.net  (including the product technical data).

TIRIPELLI & PARTNER SRL will send the Customer an order confirmation email containing the number, the date and the total amount of the purchase, as well as the terms of delivery of goods. Upon receipt of the confirmation email, the contract will be deemed concluded.

If, for any reason, TIRIPELLI & PARTNER SRL is unable to accept the order, an immediate notification will be sent to the customer’s e-mail address.  Specifically, TIRIPELLI & PARTNER SRL will not accept orders:

•  If the requested product turns out to be temporarily not available (errors my arise from a failure in the system real time updates). In such cases new terms of delivery shall be defined by contacting the customer service by mail to info@saponificioartigianalefiorentino.it.
•  If the transaction fails and the payment is not confirmed by the credit institute. TIRIPELLI & PARTNER SRL reserves the right not to accept the order.

CUSTOMER OBLIGATION
The Customer is expected to examine these General terms and conditions of sale before the purchase. Order forwarding involves their full knowledge and acceptance.

PRICES
All prices are including VAT and transportation fees.

According to these terms of sale, any additional costs shall be borne by the Customer, including any import duty, import tax, customs fees or any other expenses levied upon delivery of any goods country.

Prices quoted on this Site correspond to the market value rates. In the event that the price of the goods indicated on the site does not comply with the real sale price, the order may be canceled at any time by TIRIPELLI & PARTNER SRL therefore allowing a new order of the product at a fair rate. Prices for products covered by this agreement may be adjusted by TIRIPELLI & PARTNER SRL to reflect any increase in the cost of raw materials. Such variations do not occur at the time of ordering.

RETURN, COMPLAINT AND RIGHT TO WITHDRAW
According to Art. 5 DL 185/1999, if the Customer is a consumer (that is, an individual who purchases goods for purposes not related to his professional activity) has the right to refuse the contract of sale for any reason without having to give an explanation. The Customer will be refunded of the amount paid for the order, less shipping costs. In order to exercise the right to withdrawal the Customer must:

•  notify his intentions by means of an email to info@saponificioartigianalefiorentino.it, reporting the code number of the order (mentioned in the confirmation email received by the Customer) along with a valid phone number.

•  A label indicating the Customer’s details (name and surname, address, email and telephone number) should be attached on the outer surface of the packaging.

•  Send a shipping confirmation email to TIRIPELLI & PARTNER SRL by indicating the related tracking number.

•  Wait to receive contact by TIRIPELLI & PARTNER SRL in order to arrange the date of withdrawal and further communications.

After having received and checked the returned item, the Customer will be refunded the amount paid. This amount does not include the shipping cost, except in the event of errors in the shipment by TIRIPELLI & PARTNER SRL, or in the case of products recognized as defective.

The order amount will be refunded according to the payment method used during the purchase.  The refund will be issued to the person who made the payment.

In the event the product is lost, stolen or damaged, it will not be reimbursed or replaced by TIRIPELLI & PARTNER SRL.

Once the order is confirmed it cannot be cancelled or modified and the product must therefore be returned by activating the withdrawal procedure, except in cases to be decided as necessary by TIRIPELLI & PARTNER SRL.

RETURN AND REPLACEMENT OF GOODS
TIRIPELLI & PARTNER SRL grants the Customer the option to replace the purchased product. The Customer not satisfied with the received product must keep the item and its relating documents in the original packaging and contact TIRIPELLI & PARTNER SRL by email. The product must be returned to TIRIPELLI & PARTNER SRL in the original state of dispatch. TIRIPELLI & PARTNER SRL reserves the right to check the item and, once verified its defection, will proceed with the shipment of a new one.

The costs for shipping the item to be returned are to be borne by the Customer.

In the event the return is due to a verified defection or discrepancy of the product, the cost for shipping the item to be returned are to be borne by TIRIPELLI & PARTNER SRL.

The product is to be replaced only once.

CUSTOMIZED PRODUCTS DESCRIBED AS “SPECIAL”
The right to withdrawal, cancellation or replacement of the good cannot be exercise in case of customized products or in case of newly made products, in accordance with the Customer’s request. Such orders are deemed as “special”.

With regard to these customizations, the Customer acknowledges and agrees that the graphic, photographic and descriptive representation of the customization provided at the definition stage may not reflect the actual appearance of the final product.

CUSTOMER SERVICE
For any information or complaint relating to the purchase, contact the Customer Service by sending an email to info@saponificioartigianalefiorentino.it .

SHIPPING AND DELIVERY

SHIPPING
Shipping will be made upon confirmation of payment..

DELIVERY
Once the order has been accepted, the product will be shipped by express courier.

The goods will be delivered to the courier within 10 business days from the receipt of payment (3-5 days in most cases), which are deemed necessary for the eventual processing of some products. For any further information please contact info@saponificioartigianalefiorentino.it .

Courier’s estimated delivery time is 2 days for Italy (3 for the islands) and 5 days for other countries. These deadlines are approximate and are not binding for TIRIPELLI & PARTNER SRL. They may vary depending on the availability of the product, as well as on any required modification and customization. In such cases, a specific agreement on new delivery times is needed.

The Customer is required to check and verify the completeness and integrity of the packaging immediately upon acceptance of a delivery or collection of the goods. In the event of contradiction between the ordered item and the received good, the Customer can exercise the right to withdrawal as established by the regulations in force. In the event of a late delivery, the Customer can contact TIRIPELLI & PARTNER SRL by email.

Upon delivery the Customer must sign for the received goods. In the event the Customer is not available to take delivery, he/she must contact the courier or, if this operation is not possible, the Customer must contact TIRIPELLI & PARTNER SRL by telephone.

LIABILITY FOR LATE DELIVERY
If the shipment cannot take place within the agreed times, TIRIPELLI & PARTNER SRL will contact the Customer as soon as possible to set a new delivery term. If no such agreement can be reached, TIRIPELLI & PARTNER SRL will refund the full amount paid.

TIRIPELLI & PARTNER SRL shall not be liable for the delivery time once the goods leave the warehouse. TIRIPELLI & PARTNER SRL, however, shall take all necessary steps to ensure compliance with the agreed time limits.

TIRIPELLI & PARTNER SRL shall not be liable for any circumstances due to force majeure.

WARRANTY
The products purchased by the customer are guaranteed by TIRIPELLI & PARTNER SRL. This guarantee shall apply to products which present defects which were not noticeable at the moment of purchase, as long as the product has been used correctly and for the correct purposes with due respect as per any technical documentation.

If an item is not identical to the purchased product, the Customer must contact the customer service by email. The lack of conformity must be noticed within 2 (two) months of the date of purchase, or else any right of the Customer will fail. TIRIPELLI & PARTNER may, at its sole discretion, choose not to authorize the returning procedure. The authorization to proceed does not imply the recognition of a genuine defect or non-conformity of the product. Upon authorization, the Customer has 30 (thirthy) days to return the product by shipping it to TIRIPELLI & PARTNER SRL, Via di Camminlungo, 60 – 52025 Montevarchi (AR) ITALY.

If the verification of returned products is successful, after the right to withdrawal has been validly respected by the Customer in the provided terms and conditions, the Customer may agree to restore the product, if possible, or, alternatively, receive a new product, or, again, the refund of the amount paid, using the same method of payment with reverse procedure to that followed at the time of purchase.

PHOTOS
The size of the objects shown on the site are smaller than the actual size, in order to show the item in its entirety. Therefore TIRIPELLI & PARTNER SRL is not responsible for errors or inaccuracies in the photographs or in the graphic representations of the items shown in the website.

PERSONAL DATA PROCESSING
Personal data are collected for the sole purpose of registering the Customer and activating the procedures related to the Contract and the relevant accounting and tax requirements; such data are processed electronically in compliance with the laws in force and may be presented only upon request of the judicial authorities or other authorities authorized for this purpose by law. The personal data will be communicated to the persons delegated to perform the activities necessary for the execution of the contract, exclusively for this purpose; specifically, the data may be disclosed to the Data Controller, to the person in charge and persons in charge of the processing of personal data, such as the forwarder, drawn up by each in accordance with the provisions of art. 13 of Regulation (EU) 679 /2016 on the protection of personal data (GDPR).

It is strictly forbidden for the Customer to enter false and/or fictitious data during the registration procedure necessary for the conclusion of the contract and related further communications: personal data and the address e-mail must be exclusively the real personal data of the Customer and not third parties, nor fantasy data. The Customer assumes all liability for the correctness of this information and relieves TIRIPELLI & PARTNER SRL of any liability arising from the issuance of wrong fiscal documentation due to wrong and/or not complete and/or not true data provided by Customer before making the order. The Customer has the rights referred to in art. 13 of Regulation (EU) 679 /2016.

PLACE OF JURISDICTION
This contract is governed by Italian law. The court of jurisdiction is the court of AREZZO. The delay or lack of exercise by TIRIPELLI & PARTNER SRL in exercising, any of its rights, powers, privileges or remedies under these Conditions shall impair or operate as a waiver thereof, nor prevent TIRIPELLI & PARTNER SRL subsequently enforcing any right, power, privilege or remedy or treating any breach by the Buyer as a repudiation of Contract.